William Smith

(989)-954-1641

williamesmith2@gmail.com

Objective

I aim to become an experienced IT Technician or excel in a similar field

Work Experience

IT Support Specialist Assistant - Alma College - Alma, MI

February 2022 - June 2023

  • Designed and implemented an inventory app using PowerApps and Excel to manage assets.

  • Increased proficiency with MacOS, including app installation, user setup, and implemented standardized configurations via JAMF.

  • Assisted with multiple in-house troubleshooting and repair operations with personal and campus devices alike.

  • Supported Help Desk operations with colleagues by answering phone calls, entering/resolving tickets, and managing device checkouts.

IT Help Desk - MRD Apartments - East Lansing, MI

Fenbruary 2024 - Current

  • Mass computer deployment in corporate and across U.S

  • SOHO Network configuration knowledge

  • Create and manage user accounts across multiple services

  • Created articles for both internal and in the field users to increase work efficiency and improve technology use.

Skills

  • Quick Learner

  • Ticket Resolution (3 Years)

  • Experience with Windows & MacOS

  • Security Orientated

  • Motivator

  • Excellent Customer Service

  • Long Lasting Patience

Education

  • GED - RESD Gratiot County - Alma, MI. - September 2021 to January 2022

Certifications

  • CompTIA Security+ - Completed April 1st, 2024.